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MHSS REFER
A Direct Route to Ongoing Mental Health Support
MHSS Refer is our secure referral system designed for organisations who want to connect their people with ongoing mental health and emotional wellbeing support.
Whether you are supporting employees, students, patients, or service users, MHSS Refer provides a simple, structured pathway into continuous, person-centred support with us.
Once a referral is submitted, our team takes it forward. We contact the individual directly, arrange appointments, and provide consistent, ongoing support tailored to their needs.
Who Can Refer?
We work with a wide range of organisations, including:
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Companies and workplaces
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Schools, colleges, and universities
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Hospitals and healthcare providers
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GP practices
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Charities and youth organisations
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Mental health and wellbeing services
If you support people, you can refer them.
A Secure, Closed System
MHSS Refer is intentionally designed as a closed system.
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Submitted referrals cannot be accessed, retrieved, or viewed by the referring organisation once sent
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Data is transferred securely and handled solely by our team
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Responsibility for the data transfers to us upon submission
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Access is strictly limited to authorised personnel only
This ensures confidentiality, reduces risk, and protects the individual’s privacy at every stage.
Organisation Setup
To get started, register here:
We’ll need:
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Organisation name
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Contact email (shared or individual)
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Contact phone number
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Organisation address
You will then be assigned a unique Organisation ID to log in.
Bespoke Options
While MHSS Refer is designed as a universal system, we understand that some organisations need something more tailored.
We can develop bespoke versions of the platform, building on the core system to include:
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Custom workflows
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Additional data fields
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Integration with your internal processes
How It Works
Think of MHSS Refer as a one-way bridge built for safety and clarity.
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You submit a referral through our secure system
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The referral is received by our team only
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We contact the individual directly
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Ongoing support is arranged and delivered
We offer support through:
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Phone
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Online chat
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Video or voice sessions
There is no limit on support sessions, and individuals engage voluntarily.
Consent & Responsibilities
When making a referral, your organisation must:
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Ensure the individual has given informed consent
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Provide accurate and relevant information
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Use the system only for legitimate referrals
We then take responsibility for:
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Safe handling of personal data
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Ongoing communication and support
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Compliance with UK GDPR and data protection legislation
Cost
This service is completely free.
We may introduce fees in the future, but if we do, you will receive a minimum of 60 days’ notice.
Agreements & Compliance
Before accessing MHSS Refer, your organisation will be asked to review and sign:
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A Service Agreement outlining how we work together
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A Data Sharing Agreement covering how personal data is handled
These ensure:
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Clear responsibilities on both sides
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Lawful and ethical data processing
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Safe, transparent collaboration
